Frequently Asked Questions

Planners

Registrants

If You're a Planner...

What can EventQuick do?

EventQuick's suite of online tools can help you to substantially improve the efficiency of planning and executing an event. This tremendously flexible system can help an organization plan its event, gather data, collect payments and donations online, communicate with registrants and create reports based on the registrations.

How do I start creating my event?

First, click on events on the drop down menu. Choose "Locations" or "Event Types" and build at least one of each. Once these are created, they will be available in the system for creation of all future events. To build an event, click "Events" in the Menubar and select "Events" from the drop-down menu to open the Event List page. Click the "Add Event" button and follow the five-step process.

How do I cancel a registration?

Click on the "Events" drop down box and select "Cancel a Reservation". From there, select the person or the confirmation number and click on the "Cancel Reservation" box and the person will be taken off the registered list. A refund will automatically be issued to the registrant if it is a paid event.

How do I create a survey for my event?

Click on the "Surveys" drop box and go to "Surveys". On the bottom of the page, click on the "Add Surveys" symbol. Then just follow the four-step process.

Can I create badges for my registrants using EventQuick?

Yes. If you click on the "Events" drop down box and select "Events", you will see a list of all the events that have been created. Find the event that you need badges for and click on the "Badges" icon. Select all of the registrants that you need badges for and click "Generate Badges". Next, click on "View and Print Badges". From there, you will be able to see the badges and print them if you wish to do so.

Can I add a person as an adminstrator to the system that doesn't have access to everything?

Yes. You have the ability to add someone as a "Planner". A "Planner" only has the ability look at and make changes within the "Events" drop down box.

How do I add an image to my event information?

When inputing your information for your event during the five-step process, you will have the ability to upload an image from the computer. Select "New Image" and click on browse to find the image saved on your computer that you want for your event. Then click on the "Upload File" button.

Can I print out a list of my registrants for an event?

Yes, just click on the "Events" drop down box and select "Events". From the list of events select the one that you want to get the registrants for. Then scroll all the way down to the bottom of the page where you can see the list of registrants. Below the list, click on the "Download Registrants" icon. After the new screen pops up, select "Open this Report as a Spreadsheet". This will give you a printable copy of the list of registrants.

If You're a Registrant...

What can EventQuick do?

EventQuick's suite of online tools can help you to substantially improve the efficiency of planning and executing an event. This tremendously flexible system can help an organization plan its event, gather data, collect payments and donations online, communicate with registrants and create reports based on the registrations.

Is my credit card and personal information secure with EventQuick?

All EventQuick transactions containing personal and/or financial information are conveyed using state-of-the-art 128-bit Strong SSL Encryption provided by GeoTrust, an industry leader in digital security. All credit card and financial transaction processing is conducted through Verisign's PayFlowPro application interface. Additionally, EventQuick stores all credit card processing information in an encrypted format to prevent fraud and identity theft.

Can I cancel my registration for an event?

Yes. The EventQuick system allows you to request cancellation for any event you registered for. Go to the customer service area of the EventQuick page, click on "Request Event Registration Cancellation" and type in the confirmation number that you received after you registered. An e-mail will be generated confirming your cancellation shortly. If you do not receive it, please check your spam or junk box.

What happens if the event I registered for is cancelled?

If an event is cancelled, you will be notified by e-mail and will receive a refund credited to your credit card account within 5 - 10 days. The actual time that is required to process the refund to your account depends on your card-issuing bank.

What is the difference between signing up as a "Member" or a "Guest"?

When you sign up as a member, the EventQuick system saves all of your personal information (except for credit card information). The next time you sign up for an event you will not have to fill out this same information again - it will just appear on the screen for you. If you sign up as a guest, none of the information will be saved - the next time you register for an event, your personal information will need to be filled out again.

Do I have to pay right now in order to register for an event?

In most cases, you can register for an event without paying for it at the time of registration. Your registration will be considered "pending" and can be cancelled by the company hosting the event at their discretion. You will receive an email confirming the cancellation.

Some EventQuick customers have registration systems in which the registration and payment processes are accomplished in one step. In these cases, you will be required to enter your personal information and payment information on the same page. Because these steps are accomplished on the same page, you will be required to pay at the time of registration.

I would like to update my information and/or change my password. How can I do this?

First of all, you must be a member. If you are a member, go to the "Member Area" and click on the "Customer Service" link. From there you will see the options to change your member profile information and/or your password.

Can I make changes to my selections after I have completed the registration process?

In order to make changes to an existing registration, you will be required to cancel your previous registration and re-register.

EventQuick! The simple, easy, effective way to plan your events!